> ## Documentation Index
> Fetch the complete documentation index at: https://docs.clearaml.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact the ClearAML support team

> Reach the Melbourne-based ClearAML support team by email, live chat, or by booking a demo. Find out which support channel matches your plan.

The ClearAML support team is based in Melbourne and available during Australian business hours. Whether you have a question about a verification result, need help configuring your compliance program, or want a walkthrough of the platform, there are several ways to get in touch.

## Support by plan

Your plan determines your support channel and response time. All plans include access to the Help Centre documentation.

<CardGroup cols={3}>
  <Card title="Starter" icon="envelope">
    **Standard email support**

    Submit a request via the contact form or email [support@clearaml.com.au](mailto:support@clearaml.com.au) and expect a response within 24–48 business hours.
  </Card>

  <Card title="Professional" icon="bolt">
    **Priority same-day support**

    Requests submitted during Australian business hours receive a same-day response. You also have access to a dedicated account manager for onboarding and ongoing guidance.
  </Card>

  <Card title="Enterprise" icon="star">
    **Dedicated compliance success manager**

    You are assigned a named manager who provides direct support, custom training, and proactive check-ins as your firm scales its compliance program.
  </Card>
</CardGroup>

<Tip>
  Not sure which plan you're on? Go to **Settings → Billing** in your dashboard to view your current plan and renewal date.
</Tip>

## Contact the support team

To reach the Melbourne-based team directly:

* **Email:** [support@clearaml.com.au](mailto:support@clearaml.com.au)
* **Contact form:** [www.clearaml.com.au/contact](https://www.clearaml.com.au/contact)

The team responds within 24 business hours for Standard support, and same-day for Priority and Enterprise plans.

## Book a live demo

If you're evaluating ClearAML or want a guided walkthrough before your 14-day trial begins, you can book a live demo with the team. The demo covers:

* Platform navigation and client onboarding
* Running a KYC check and interpreting results
* Setting up industry-specific workflows (legal, real estate, or accounting)
* Understanding your audit trail and reporting obligations

[Book a demo at www.clearaml.com.au/contact](https://www.clearaml.com.au/contact)

## What to include in your support request

To help the team resolve your issue as quickly as possible, include the following when you get in touch:

<AccordionGroup>
  <Accordion title="For technical issues or errors">
    * A description of what you were trying to do
    * The error message or behaviour you observed
    * The client record or check ID involved (if applicable)
    * The browser and device you are using
    * Screenshots if the issue is visual
  </Accordion>

  <Accordion title="For billing and subscription questions">
    * Your account email address
    * The plan you are on or the plan you want to change to
    * A description of the billing discrepancy or question
  </Accordion>

  <Accordion title="For compliance or verification questions">
    * The type of check you ran (KYC, KYB, or sanctions screening)
    * The result you received and what you expected
    * Whether the client is an individual, company, or trust
    * Your industry (accounting, legal, or real estate) if relevant to the question
  </Accordion>
</AccordionGroup>

<Note>
  ClearAML does not provide legal advice. For questions about your specific AML/CTF obligations, consult your legal adviser or refer to [AUSTRAC's guidance](https://www.austrac.gov.au).
</Note>