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Documentation Index

Fetch the complete documentation index at: https://docs.clearaml.com.au/llms.txt

Use this file to discover all available pages before exploring further.

After signing up, you need to configure your firm account before ClearAML can support your compliance workflow. This page covers each configuration step in order: firm details, compliance officer appointment, AML/CTF program setup, team access, and subscription billing.
You can complete account setup at any time after signup. Some features — such as running KYC checks — are available immediately, even if account setup is incomplete. However, you must complete all steps before your 14-day free trial ends to avoid service interruption.
1

Complete the firm onboarding wizard

The onboarding wizard launches automatically after you verify your email. If you dismissed it, you can reopen it from Settings → Firm settings → Onboarding.The wizard collects your firm’s core details:
  • Firm name — Your registered trading name
  • ABN/ACN — Your Australian Business Number or Company Number
  • Profession type — Accounting, legal, or real estate
  • Designated services — The specific services your firm provides that are covered by the AML/CTF Act
ClearAML pre-fills the firm name and ABN from your signup details. Review these and correct them if needed before proceeding.
2

Set your firm details

Navigate to Settings → Firm settings to complete your firm profile. Required fields include:
  • Registered business address
  • Primary contact phone number
  • AUSTRAC enrolment number (if already enrolled)
If your firm is not yet enrolled with AUSTRAC, you can save your firm details without an enrolment number and add it later. Enrolment is required before the Tranche 2 reforms take effect on 1 July 2026. See the Tranche 2 overview for enrolment instructions.
3

Appoint a compliance officer

Under AUSTRAC rules, every reporting entity must designate an AML/CTF compliance officer responsible for the firm’s program. In ClearAML, go to Settings → Firm settings → Compliance officer and select a team member to assign this role.The compliance officer receives:
  • Email alerts when clients are flagged during PEP/sanctions screening
  • Notifications when risk assessments are due for review
  • Access to all compliance reports and the audit trail
Only one team member can hold the compliance officer role at a time. Reassigning the role transfers all notifications and responsibilities to the new officer immediately.
4

Upload or build your AML/CTF program

Your AML/CTF program is the written document that describes how your firm identifies, manages, and mitigates money laundering and terrorism financing risk. ClearAML gives you two options:Option 1 — Build a new program The guided program builder walks you through a series of questions about your firm’s services, client base, and risk appetite. ClearAML generates an AUSTRAC-compliant AML/CTF program document automatically at the end. This is the recommended path for firms that do not yet have a documented program.Option 2 — Upload an existing program If your firm already has a compliant program, go to Settings → AML Program and upload the document (PDF or Word format). Set a next review date — AUSTRAC requires programs to be reviewed at least annually.
ClearAML stores your program securely and reminds you when your review date is approaching. You can update or replace the document at any time without losing historical versions.
5

Add team members

To give colleagues access to ClearAML, go to Settings → Team management and select Invite member. Enter their email address and assign a role:
RoleAccess level
AdminFull access to all settings, billing, and client data
Compliance officerFull access except billing; receives compliance alerts
StaffCan manage clients and run checks; cannot access settings
Read-onlyCan view client profiles and reports; cannot make changes
Each invited user receives an email with a link to create their own password. Team member capacity depends on your plan:
  • Starter: up to 5 users
  • Professional: up to 25 users
  • Enterprise: unlimited users
All team members have access to the built-in AML/CTF training modules at no extra cost. Encourage staff to complete the AML Refresher module before handling client compliance tasks.
6

Configure subscription and billing

Navigate to Settings → Billing to review your subscription and manage payment details.Subscription plans:
  • Starter — $149/month +GST, up to 5 users
  • Professional — 299/month+GST,upto25users,includes299/month +GST, up to 25 users, includes 135 monthly wallet credits
  • Enterprise — Contact sales for custom pricing and white-label options
Wallet credits are used for verification services:
ServiceCost
KYC check (DVS + biometric)$5 per check
PEP/sanctions screening$5 per check
KYB entity verification$0 (beta)
Your account starts with a $15 signup credit. You can top up your wallet at any time by adding a payment method and purchasing additional credits.
Monthly credits included with the Professional plan ($135) are added to your wallet at the start of each billing cycle. Unused credits do not roll over to the following month.
Your 14-day free trial ends automatically. If you have not added a payment method by the end of the trial, your account will be restricted to read-only access until billing is configured.

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Account setup checklist

Once you have completed all six steps, your account is fully configured and AUSTRAC-ready. Use this checklist to confirm nothing is outstanding:
  • Firm details completed (name, ABN, profession type, designated services)
  • AUSTRAC enrolment number entered (or noted for follow-up)
  • Compliance officer appointed
  • AML/CTF program uploaded or built
  • Team members invited with appropriate roles
  • Payment method added and subscription active

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Next steps

Add your first client

Start building your client register and running due diligence.

Staff training

Enrol team members in the built-in AML/CTF certification modules.