Skip to main content

Documentation Index

Fetch the complete documentation index at: https://docs.clearaml.com.au/llms.txt

Use this file to discover all available pages before exploring further.

The ClearAML support team is based in Melbourne and available during Australian business hours. Whether you have a question about a verification result, need help configuring your compliance program, or want a walkthrough of the platform, there are several ways to get in touch.

​
Support by plan

Your plan determines your support channel and response time. All plans include access to the Help Centre documentation.

Starter

Standard email supportSubmit a request via the contact form or email support@clearaml.com.au and expect a response within 24–48 business hours.

Professional

Priority same-day supportRequests submitted during Australian business hours receive a same-day response. You also have access to a dedicated account manager for onboarding and ongoing guidance.

Enterprise

Dedicated compliance success managerYou are assigned a named manager who provides direct support, custom training, and proactive check-ins as your firm scales its compliance program.
Not sure which plan you’re on? Go to Settings → Billing in your dashboard to view your current plan and renewal date.

​
Contact the support team

To reach the Melbourne-based team directly: The team responds within 24 business hours for Standard support, and same-day for Priority and Enterprise plans.

​
Book a live demo

If you’re evaluating ClearAML or want a guided walkthrough before your 14-day trial begins, you can book a live demo with the team. The demo covers:
  • Platform navigation and client onboarding
  • Running a KYC check and interpreting results
  • Setting up industry-specific workflows (legal, real estate, or accounting)
  • Understanding your audit trail and reporting obligations
Book a demo at www.clearaml.com.au/contact

​
What to include in your support request

To help the team resolve your issue as quickly as possible, include the following when you get in touch:
  • A description of what you were trying to do
  • The error message or behaviour you observed
  • The client record or check ID involved (if applicable)
  • The browser and device you are using
  • Screenshots if the issue is visual
  • Your account email address
  • The plan you are on or the plan you want to change to
  • A description of the billing discrepancy or question
  • The type of check you ran (KYC, KYB, or sanctions screening)
  • The result you received and what you expected
  • Whether the client is an individual, company, or trust
  • Your industry (accounting, legal, or real estate) if relevant to the question
ClearAML does not provide legal advice. For questions about your specific AML/CTF obligations, consult your legal adviser or refer to AUSTRAC’s guidance.