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The Clients page is your central AML register. Every individual, company, trust, partnership, sole trader, and other business entity you onboard lives here. From this page you can add clients manually, invite them to self-onboard, bulk-import from a CSV, run KYC checks, trigger PEP/sanctions screening, generate risk assessments, and manage compliance documents — all in one place.

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The client list

Navigate to Dashboard → Clients to see your full register. The table shows each client’s name, type, risk level, verification status, screening result, status, and next review date.

Search

Type in the search bar to filter by name. Results update automatically after you stop typing.

Filter

Use the dropdowns to filter by client type, risk level (High / Medium / Low) and status. Status covers the verification pipeline (Verified, Pending, Canceled, Rejected, Overdue), the labels Pre-commencement and Identification only, Active / Inactive, Deleted, and Invited — clients you sent a self-onboarding link to who have not yet completed it, whether the link is still open or has expired.

Sort

Sort by newest added, name, risk level, client type, or upcoming review date.

Review alerts

Rows highlighted in red have an overdue review. Rows in blue are due within 30 days.

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Adding a client manually

1

Open the add dialog

Click Add Client in the top-right corner of the Clients page. A dialog opens titled “Add New Client”.
2

Fill in client details

Enter the client’s name, type (individual, company, trust, partnership, sole trader, or other business), email, phone, address, ABN/ACN, and business activity as applicable. Client type is required.The lookup icon beside the ABN/ACN field fills in the entity’s registered name, address and industry code from the Australian Business Register. If you enter an ACN for a company that has never held an ABN, the ABR has no record of it, so ClearAML resolves the ACN from the ASIC register instead: the name and address are filled in, the ABN field stays blank, and a note tells you why. The lookup is a convenience, not a gate: you can always type the details and save.For a trust, the deed date is optional. If you are onboarding a trust that is still being established, leave the date blank or enter the proposed settlement date, then update it from Edit Details once the deed is executed. The change is recorded in the trust’s activity trail with the old and new values.
3

Save the client

Click Save. The client appears in your register with a Pending status. You can now run KYC, screening, and risk assessment from their profile page.

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Inviting a client to self-onboard

Instead of collecting a client’s details and ID yourself, you can send them a secure self-onboarding link. The client enters their own details, uploads their identity document, and completes the biometric check on their own device — the results flow straight back into a new client profile, and PEP/sanctions screening runs automatically.
1

Choose self-onboarding

Click Add Client, select Individual (self-onboarding currently supports individuals and sole traders), and choose the self-onboarding option. Enter just the client’s email address.
2

Send the link

ClearAML creates a placeholder client, emails the client an app-hosted onboarding link, and charges the $8 all-in onboarding price (identity verification + screening) to your wallet. If the link expires unused, that charge is automatically refunded.
3

Client completes onboarding

The client opens the link, fills in their details, and verifies their ID. Their profile populates automatically and screening runs in the background — no further action needed from you until the results arrive.
Adding a director, shareholder, or UBO to an entity creates a linked individual profile. If you only entered their name, that profile shows an Incomplete profile banner with two ways to finish it:
  • Edit Details — fill in the person’s information yourself, if you know it.
  • Send onboarding link — email the person a secure self-onboarding link straight from the banner. They complete their own details and identity verification, and the profile becomes a full client while staying linked to the entity. Standard onboarding pricing applies, refunded if the link expires unused.
If you instead enter an email in Add Client → self-onboarding that matches an existing incomplete profile, ClearAML offers to send the link to that profile rather than creating a duplicate — keeping the person connected to their company records.

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The AML questionnaire (real estate firms)

For real estate firms (or clients assigned to a real estate service line), the self-onboarding link includes an extra step between personal details and ID verification: an AML questionnaire based on the AUSTRAC customer information form. The client answers questions about their occupation, source of funds and, optionally, annual income (income is not a mandatory due diligence item, so clients can leave it blank), the service and transaction (role, property value, financing, payment methods), politically exposed person status, and any representative acting for them — sole traders also describe their business. The step ends with a signed declaration: the client accepts a statutory declaration statement and types their full name as a signature. The client’s answers flow into the compliance file automatically:
  • The full set of answers and the signed declaration appear in the risk assessment dialog and print in the client profile PDF under Client Declarations.
  • When you open the client’s risk assessment, matching answers appear as prefills and “Client declared: Yes” badges beside the relevant risk questions — the declaration informs your judgment, but you still answer every question yourself.
  • The declared source of funds, business address, and business description populate the matching client profile fields.
Links marked identification only skip the questionnaire, and links sent before the feature launched are unaffected. Clients can complete the questionnaire in English or Chinese; the recorded declaration is always the canonical English statement.
Need to resend the link? Use Copy Onboarding Link from the client’s row menu on the Clients list to grab the existing link again. You can also send a verification link to an existing client from the Verification tab on their profile.If that client has no email on file (common for clients imported from Xero Practice Manager), the send screen asks for one first and saves just that email to their profile, so the link reaches them. Leave it blank to create the link anyway and send it yourself with Copy Link, for example by text. You can also add a missing email from the client’s Client Details card with Add email, without filling in the rest of their profile.Need to stop a link instead? On the client’s profile, use Cancel Link (beside Resend Email and Copy Link). The link stops working immediately, the pending session is closed, and the verification charge is refunded to your wallet if the client had not yet been screened. Links you leave alone expire on their own after seven days with the same refund. Re-Verify remains the way to send a fresh link, and it cancels and refunds the pending one for you.Once a self-onboarding link has expired or been cancelled before the client entered any details, the row shows the client as Canceled and the profile shows an “Onboarding link expired” banner. Use Send New Onboarding Link in the row’s actions menu, or the button on that banner, to issue a fresh link to the same profile. The earlier charge was refunded when the link lapsed; the new link is charged when it is sent.

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Bulk importing via CSV

ClearAML supports importing up to 500 clients per batch from a CSV file.
1

Download the template

Click Import in the Clients header, then click Download to get the CSV template. The template includes columns for Type, First Name, Last Name, Company Name, Email, Phone, Address, ABN, ACN, and Business Activity.
2

Upload your file

Drag and drop your CSV onto the upload area, or click to browse. Maximum file size is 5 MB.
3

Map columns

ClearAML auto-detects common column names (including Xero and MYOB exports). Review the mapping and adjust any columns that were not matched automatically.
4

Preview and confirm

Click Preview Import to review a sample of the records, then click Confirm Import to create the clients.
The import cap is 500 rows per batch. If your file has more rows, split it into multiple files and run separate imports.
During the mapping step you can enable Trigger Mass Screening to automatically run PEP/sanctions checks on every imported client. This uses one screening credit per client.

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Individual client profile

Click any client’s name to open their profile. The profile is divided into a summary header and a tabbed detail area.

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Summary header

The header shows the client’s name, type, date of birth (individuals), date added, next review date, and a short ID. Admin and Officer roles can edit or delete the client from here.

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Completion checklist

A checklist at the top of the profile tracks what is still outstanding for the client’s AML file — identity verification, PEP/sanctions screening, risk assessment, and document uploads. Items turn green as you complete them.

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Profile tabs

A timestamped log of every action taken on the client — verifications run, risk assessments completed, documents uploaded, and screening decisions recorded.

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Bulk actions

Select one or more clients using the checkboxes to access bulk actions:
Bulk deletions are soft-deleted and recoverable for 30 days. After that period, data may be permanently removed. Ensure you have met any record-retention obligations under the AML/CTF Act before deleting clients.

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Exporting client data

To export a subset of clients, select them with the checkboxes and click Export. ClearAML downloads a CSV containing name, email, status, risk level, and verification status. All exports are logged in your firm’s audit trail.