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The Clients page is your central AML register. Every individual, company, trust, partnership, sole trader, and other business entity you onboard lives here. From this page you can add clients manually, invite them to self-onboard, bulk-import from a CSV, run KYC checks, trigger PEP/sanctions screening, generate risk assessments, and manage compliance documents — all in one place.

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The client list

Navigate to Dashboard → Clients to see your full register. The table shows each client’s name, type, risk level, verification status, screening result, status, and next review date.

Search

Type in the search bar to filter by name. Results update automatically after you stop typing.

Filter

Use the dropdowns to filter by client type, risk level (High / Medium / Low), and status (Active / Pending / Inactive).

Sort

Sort by newest added, name, risk level, client type, or upcoming review date.

Review alerts

Rows highlighted in red have an overdue review. Rows in blue are due within 30 days.

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Adding a client manually

1

Open the add dialog

Click Add Client in the top-right corner of the Clients page. A dialog opens titled “Add New Client”.
2

Fill in client details

Enter the client’s name, type (individual, company, trust, partnership, sole trader, or other business), email, phone, address, ABN/ACN, and business activity as applicable. Client type is required.
3

Save the client

Click Save. The client appears in your register with a Pending status. You can now run KYC, screening, and risk assessment from their profile page.

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Inviting a client to self-onboard

Instead of collecting a client’s details and ID yourself, you can send them a secure self-onboarding link. The client enters their own details, uploads their identity document, and completes the biometric check on their own device — the results flow straight back into a new client profile, and PEP/sanctions screening runs automatically.
1

Choose self-onboarding

Click Add Client, select Individual (self-onboarding currently supports individuals and sole traders), and choose the self-onboarding option. Enter just the client’s email address.
2

Send the link

ClearAML creates a placeholder client, emails the client an app-hosted onboarding link, and charges the $8 all-in onboarding price (identity verification + screening) to your wallet. If the link expires unused, that charge is automatically refunded.
3

Client completes onboarding

The client opens the link, fills in their details, and verifies their ID. Their profile populates automatically and screening runs in the background — no further action needed from you until the results arrive.

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The AML questionnaire (real estate firms)

For real estate firms (or clients assigned to a real estate service line), the self-onboarding link includes an extra step between personal details and ID verification: an AML questionnaire based on the AUSTRAC customer information form. The client answers questions about their occupation, income and source of funds, the service and transaction (role, property value, financing, payment methods), politically exposed person status, and any representative acting for them — sole traders also describe their business. The step ends with a signed declaration: the client accepts a statutory declaration statement and types their full name as a signature. The client’s answers flow into the compliance file automatically:
  • The full set of answers and the signed declaration appear in the risk assessment dialog and print in the client profile PDF under Client Declarations.
  • When you open the client’s risk assessment, matching answers appear as prefills and “Client declared: Yes” badges beside the relevant risk questions — the declaration informs your judgment, but you still answer every question yourself.
  • The declared source of funds, business address, and business description populate the matching client profile fields.
Links marked identification only skip the questionnaire, and links sent before the feature launched are unaffected. Clients can complete the questionnaire in English or Chinese; the recorded declaration is always the canonical English statement.
Need to resend the link? Use Copy Onboarding Link from the client’s row menu on the Clients list to grab the existing link again. You can also send a verification link to an existing client from the Verification tab on their profile.

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Bulk importing via CSV

ClearAML supports importing up to 500 clients per batch from a CSV file.
1

Download the template

Click Import in the Clients header, then click Download to get the CSV template. The template includes columns for Type, First Name, Last Name, Company Name, Email, Phone, Address, ABN, ACN, and Business Activity.
2

Upload your file

Drag and drop your CSV onto the upload area, or click to browse. Maximum file size is 5 MB.
3

Map columns

ClearAML auto-detects common column names (including Xero and MYOB exports). Review the mapping and adjust any columns that were not matched automatically.
4

Preview and confirm

Click Preview Import to review a sample of the records, then click Confirm Import to create the clients.
The import cap is 500 rows per batch. If your file has more rows, split it into multiple files and run separate imports.
During the mapping step you can enable Trigger Mass Screening to automatically run PEP/sanctions checks on every imported client. This uses one screening credit per client.

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Individual client profile

Click any client’s name to open their profile. The profile is divided into a summary header and a tabbed detail area.

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Summary header

The header shows the client’s name, type, date of birth (individuals), date added, next review date, and a short ID. Admin and Officer roles can edit or delete the client from here.

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Completion checklist

A checklist at the top of the profile tracks what is still outstanding for the client’s AML file — identity verification, PEP/sanctions screening, risk assessment, and document uploads. Items turn green as you complete them.

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Profile tabs

A timestamped log of every action taken on the client — verifications run, risk assessments completed, documents uploaded, and screening decisions recorded.

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Bulk actions

Select one or more clients using the checkboxes to access bulk actions:
Bulk deletions are soft-deleted and recoverable for 30 days. After that period, data may be permanently removed. Ensure you have met any record-retention obligations under the AML/CTF Act before deleting clients.

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Exporting client data

To export a subset of clients, select them with the checkboxes and click Export. ClearAML downloads a CSV containing name, email, status, risk level, and verification status. All exports are logged in your firm’s audit trail.